Strengthening the Fabric of our Community
Home Energy Assistance Program (E-HEAP)

The Emergency Home Energy Assistance Program (E-HEAP) assists low-income households with their energy needs. E-HEAP’s two programs – the Winter Crisis Program and the Summer Crisis Program each have their own set of specific guidelines for assistance.

Winter Crisis Program
The Winter Crisis Program provides assistance to eligible households that are disconnected, threatened with disconnection of their primary or secondary heating source, or have less than a ten day supply of bulk fuel. Eligible clients may receive assistance once per heating season.

*If you have been diagnosed with Covid-19 you may be elligible for assistance with the Winter Crisis Program.

Summer Crisis Program
The Summer Crisis Program provides financial assistance to eligible recipients, age 60 or older, on their electric bill. Please contact our office for more information.

NEW! Low-Income Household Water Assistance Program (LIHWAP)
LIHWAP is a federally funded program designed to help income-eligible Ohioans with their water and wastewater bills. Eligible clients at or below 175% federal poverty guidelines, who have been disconnected, or have a disconnection notice, or either need to establish new service, or pay to transfer service. The program will run from December 1, 2021- September 30, 2022.

Call the Home Energy Assistance Program (HEAP) for more information and appointments:

Call: (513) 970-6737
Available 24 hours/7 days a week in all areas.

Attention all HEAP Prospective Clients
Please click here to read Application Requirements
before you apply.
(pdf file, size: 134 kb)

IRS Tax Transcript Information
(pdf file, size: 157 kb)

Important notes about appointments:
Due to the Coronavirus pandemic we are not scheduling face-to-face appointments until further notice to protect our clients and staff. We will be conducting phone interviews only.

To schedule an appointment, please call (513) 970-6737.

*Must have all required documentation in paper form.

  • Copies can be faxed to (513) 932-0502.
  • Documents can also be dropped off at the HEAP Drop Off Box located at the South Entrance of the Warren County Community Services building at
          570 North State Route 741
          Lebanon Ohio 45036