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Community Assistance

Community Assistance team works closely with individuals and families to find long-term solutions and build a path toward lasting stability. Our services provide assistance to income-eligible households in Warren County. As a program, Community Assistance delivers services that are responsive to the unique needs of each individual household and works to support economic stability and self-sufficiency. We do this work by delivering an array of services that include Energy Assistance and Coordinated Response Services.

Program areas include:

  • Coordinated Response Services supports households facing challenges with utility payment, including those facing disconnection. This work is done through community partnerships and referrals to agencies that aid in meeting the urgent, short-term needs of income-eligible households. The program also partners with community agencies to provide financial assistance for income-eligible households seeking to establish, maintain, or restore utility services.

Energy Assistance supports Warren County households through an array of utility assistance programs. Programs offered include:

  • Home Energy Assistance Program: The Emergency Home Energy Assistance Program (E-HEAP) provides financial assistance to low-income households that are threatened with disconnection of utilities. Emergency HEAP consists of two programs — the Winter Crisis Program and the Summer Crisis Program. Each program has their own set of specific guidelines for assistance. In addition, the PIPP program offers a payment plan to make energy costs more affordable.
  • Winter Crisis Program: The Winter Crisis Program provides one-time financial assistance to families threatened with disconnection of their heating source, have already had service disconnected, or have less than a ten-day supply of bulk fuel. This program runs from November through March.
  • Summer Crisis Program: The Summer Crisis Program provides a benefit once per cooling season to an income-eligible household member over the age of 60 and/or with a documented medical condition, that has received a disconnect notice, disconnected service, or is trying to establish new service. This program runs from July through September.
  • Percentage of Income Payment Plan (PIPP): PIPP is a special payment plan that enables eligible customers to pay a portion of their household income each month to maintain their utility service. PIPP protects customers from disconnection of service as long as the required monthly payments are made. Note: PIPP is not available to customers of rural electric co-ops, municipal utilities, or users of bulk fuel.”

Community Assistance Location

Call for any questions or additional information.

Resources

Application Requirements
Schedule Your Appointment Online
HEAP Program Application Form
Self-Declaration of Income Worksheet
File An Appeal Form
Seasonal Employment Form
Self Employment Form
SCP Medical Form
WCCS Agency brochure
Your Privacy Choices
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