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HEAP
The Emergency Home Energy Assistance Program (E-HEAP) assists low-income households with their energy needs. E-HEAP’s two programs—the Winter Crisis Program and the Summer Crisis Program each have their own set of specific guidelines for assistance.
Winter Crisis Program
The Winter Crisis Program provides assistance to eligible households that are disconnected, threatened with disconnection of their primary or secondary heating source, or have less than a ten day supply of bulk fuel. Eligible clients may receive assistance once per heating season.
Summer Crisis Program
The Summer Crisis Program provides financial assistance to eligible seniors, age 60 or older, on their electric bill. Call in June to see when the Summer Crisis Program begins.
Call the Home Energy Assistance Program (HEAP) for more information and appointments:
NEW! Call Toll Free: 1-866-747-1042
Available 24 hours/7 days a week in all areas.
Satellite Offices Locations and Operation Hours:
- Franklin - Satellite Office (FACS )
345 South Main St.,
Franklin, OH 45005
Phone: 1-866-747-1042
Monday, Tuesday, Wednesday and Fridays, scheduled appointments from 8:30.a.m. to 11:00 a.m.
Walk-ins from 12:00 noon to 3:00 p.m.
- Lebanon Community Services - Satellite Office
190 New Street,
Lebanon, OH 45036
Phone: 1-866-747-1042
Mondays and Wednesdays,
9:00 a.m. to 12:00 noon
Strictly Walk-ins 1st come 1st served
- South Lebanon - Satellite Office
10 North High St,
S. Lebanon, OH 45065
Phone: 1-866-747-1042
Tuesday-Fridays, scheduled appointments only from 9:30 a.m. to 3:00 p.m.
- The 741 Center
570 N. State Rt. 741,
Lebanon, OH 45036
Phone: 1-866-747-1042
Monday-Fridays, scheduled appointments only
Important notes about appointments:
To schedule an appointment, please call the Toll Free Number: 1-866-747-1042. Appointments will be every ½ hour.
Clients who are 10 minutes late for appointment must reschedule.
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Schedule appointments with the Home Energy Assistance Program (HEAP) by calling the New Toll Free Number:
1-866-747-1042
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